ku988 Privacy Policy
Protecting your personal information is our highest priority. Learn how ku988 collects, stores, and uses your data.
About the Privacy Policy
ku988 (referred to herein as "we", "our", or "the Platform") is a trusted online betting and casino platform in Bangladesh. We believe that maintaining the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") describes what information we collect when you visit our website ku988.cam or use our services, how it is used, and how it is kept secure.
By registering on our platform or using our services, you are considered to have accepted the terms of this Privacy Policy. Please read this policy carefully in full. If any changes are made to this policy, we will notify you by email or through a notice on the platform.
All our data transfers are secured by SSL encryption. Your information is never sold to third parties.
What Information We Collect
When creating an account and using services on ku988, we may collect the following types of information:
1.1 Personal Identification Information
When you register on our platform, we collect:
- Full name (in Bengali or English)
- Date of birth (for age verification — our services are for users aged 21+ only)
- Email address
- Username and password (stored in encrypted form)
- National ID card or passport number (for KYC verification)
1.2 Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, Upay mobile banking numbers
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Note: We do not store any full bank card numbers or PINs. Payment information is transmitted directly to the encrypted systems of the relevant payment gateways.
1.3 Technical Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser name and version
- Operating system
- Login date, time, and session duration
- Pages and games visited on the platform
- Referral source (where you came from to reach our site)
1.4 Communication Information
If you contact our customer service team via live chat or email, records of those conversations may be stored for the purpose of improving service quality.
Purpose of Information Use
ku988 uses collected information for the following legitimate purposes:
2.1 Account Management and Service Delivery
- To create, verify, and manage your account
- To complete age verification (confirming 21+) and the KYC process
- To process transactions related to deposits, withdrawals, and bonuses
- To ensure login security and account access
2.2 Platform Improvement and User Experience
- To improve the quality of our website and services
- To suggest games and offers based on your preferences
- To identify and resolve technical issues on the platform
2.3 Security and Fraud Prevention
- To monitor suspicious transactions and account activity
- To prevent money laundering and other illegal activities
- To protect the integrity of our platform
2.4 Communication and Customer Service
- To send transaction confirmations and important updates
- To respond to your requests and complaints
- To inform you about relevant promotional offers (with your consent)
2.5 Responsible Gaming
We analyze your gaming behavior to identify potentially problematic gambling patterns and to provide assistance when needed. This is part of our responsible gaming commitment.
Information Storage and Security
ku988 takes industry-standard technical and organizational measures to protect your personal information:
3.1 Technical Security
- SSL/TLS Encryption: All data transmission between our site and servers is secured by 256-bit SSL encryption.
- Password Hashing: All passwords are stored using advanced hashing algorithms, so they are never readable in plain text.
- Firewall and Security Scanning: Our servers are protected by industry-standard firewalls and regular security audits.
- Two-Factor Authentication: An additional layer of security is provided for account access.
3.2 Organizational Security
- Only authorized personnel are able to access your personal information.
- All staff are trained in data privacy and are bound by confidentiality agreements.
- All logs of data access are reviewed on a regular basis.
Please keep in mind that no method of data transmission over the internet is 100% secure. We are committed to ensuring the highest level of protection, but no measure can guarantee complete security.
Information Disclosure and Sharing
ku988 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited information may be shared with third-party technology and payment service providers required to operate our services. These partners may only use the information to perform specific tasks, and we have privacy agreements in place with them. Necessary information is transmitted to the systems of bKash, Nagad, Rocket, and Upay for payment processing.
4.2 Legal Obligations
We may be required to provide information to relevant authorities in cases of court orders, government investigations, or other legal obligations. In such cases, we will make efforts to notify you within the limits permitted by law.
4.3 Fraud and Crime Prevention
Information may be shared with relevant authorities to assist in investigations related to money laundering, fraud, or other illegal activities.
4.4 Business Changes
User information may be transferred in the event of a merger, acquisition, or other business restructuring. In such circumstances, we will notify you in advance and the new controller will be required to maintain the same privacy standards.
Cookies and Tracking Technologies
ku988 uses cookies and similar tracking technologies to improve your user experience.
5.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions, ensuring security, and providing the core functionality of the platform.
- Functionality Cookies: Help remember your language preferences, theme settings, and other personalized settings.
- Analytics Cookies: Collect usage statistics for our platform, which are used to improve services.
5.2 Cookie Controls
You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Right to Access Information
You may request a copy of what information we hold about you. We will respond to this request within a reasonable time.
6.2 Right to Correct Information
If any information on your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account profile.
6.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, it may be necessary for us to retain some information due to legal obligations, ongoing disputes, or service delivery needs.
6.4 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. To do so, contact us at [email protected] or let us know via live chat.
6.5 Right to Lodge a Complaint
If you have any concerns about our data management, please contact us directly first. We take all complaints seriously and are committed to resolving them promptly.
Protection of Minors
ku988 is strictly prohibited for anyone under 21 years of age. We do not knowingly collect any information from minors. Date of birth verification is mandatory during the registration process, and age is confirmed with a government-issued ID when required.
If we find that a minor has opened an account using false information, we will immediately close that account and delete the collected data. If you know that a minor is using our platform, please let us know at [email protected].
Third-Party Links
The ku988 platform may contain links to third-party websites or services. We are not responsible for the privacy policies of these third parties or their data management. We encourage you to read the privacy policy of any external site before visiting it.
Our payment partners such as bKash, Nagad, Rocket and Upay have their own privacy policies, which can be found on their respective platforms.
Data Retention Period
We retain your information only for as long as necessary or legally required:
- Account information: For as long as your account is active and for a defined period after it is closed.
- Transaction records: Financial transaction data is retained for as long as required for legal compliance.
- Log files: Technical logs are generally retained for a limited period.
- KYC documents: Retained for a defined period in accordance with regulatory requirements.
After the defined period, data is securely deleted or anonymised.
Policy Changes
ku988 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be shown when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after the changes will indicate that you have accepted the updated policy. If you do not agree with the changes, you may request that your account be closed.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact our data protection team:
Live Chat
24/7 support in Bengali
Use live chat for immediate assistance
We aim to respond to all privacy-related requests promptly. The protection of your information is our highest priority and we respect the trust you place in us.