ku988 Terms and Conditions

General Provisions

1.1 Introduction

ku988 is a trusted online betting and casino platform in Bangladesh. These terms and conditions ("Terms") form a binding legal agreement between ku988 and its users ("Member" or "you"). In addition to these Terms, our Privacy Policy and Responsible Gaming Policy are also considered part of this agreement.

1.2 Acceptance of Terms

By registering an account through the ku988 website, mobile app or any other channel, or by using the platform, you are considered to have read, understood and agreed to comply with all provisions of these terms and conditions. If you do not agree with any part of these Terms, you are advised not to use ku988's services.

1.3 Changes to Terms

ku988 reserves the right to modify these terms and conditions, in part or in full, at any time. Updated terms take effect as soon as they are published on the website. For significant changes, members will be notified at their registered email address. Continued use of the platform after any changes constitutes acceptance of the revised terms.

Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older to open an account on ku988 and to use any gaming or betting service. Use of the ku988 platform by minors is strictly prohibited. ku988 may request proof of identity at any time to verify age.

2.2 One Account Policy

Each individual may operate only one account. Creating multiple accounts is considered a violation of the rules and may result in all accounts being closed. Operating multiple accounts from the same household, address or device also falls under this policy.

2.3 Providing Accurate Information

You must provide complete, truthful, accurate and up-to-date information at the time of registration. Providing incorrect or false information may result in account suspension or termination, and any pending winnings may be forfeited. It is your responsibility to notify the support team immediately if your information changes.

2.4 Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. Allowing any third party to access your account is prohibited. If you suspect unauthorised access, notify ku988 support immediately.

Deposit and Withdrawal Policy

3.1 Deposit Rules

The minimum deposit amount across all payment methods on ku988 is ৳100. The following payment methods are accepted:

• bKash
• Nagad
• Rocket
• Upay

Deposit transactions are generally processed instantly. If there is a delay for any reason, please contact the support team.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Funds will be sent to the same payment method used for the original deposit.

3.3 Verification Process

ku988 reserves the right to verify identity for large withdrawals. Documents such as a national ID card, passport or other government-issued identification may be requested. Failure to provide documents in a timely manner may delay the withdrawal process.

Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. This bonus applies only once and only to the first deposit of a new account.

4.2 Wagering Requirement

To withdraw the welcome bonus, the bonus amount must be wagered 25 times (25x). For example, if you receive a ৳1,000 bonus, you must place at least ৳25,000 in bets before withdrawing. Bonus funds cannot be withdrawn until the wagering requirement is met.

4.3 General Bonus Rules

• Bonuses must be used for genuine gameplay only.
• If evidence of bonus abuse or manipulation is found, the bonus will be cancelled.
• While one bonus is active, no other bonus may be used at the same time, unless the promotion terms state otherwise.
• ku988 reserves the right to modify or cancel any promotion at any time.
• ku988's decision is final in all bonus-related disputes.

4.4 VIP Cashback Program

ku988's VIP program has five tiers, each offering a weekly cashback benefit:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.4%
• Gold: Weekly cashback up to 0.6%
• Platinum: Weekly cashback up to 0.8%
• Diamond: Weekly cashback up to 1.0%

You can advance to higher VIP tiers through regular participation and activity.

Prohibited Activities

5.1 General Prohibitions

The following activities are strictly prohibited on the ku988 platform:

• Attempting to win through fraud, manipulation or dishonest means.
• Placing bets using software bots, automated scripts or artificial intelligence.
• Creating multiple accounts or using another person's account for the purpose of collecting bonuses.
• Conducting transactions using illegal funds or money laundering.
• Attempting to breach the security of the website.
• Harassing other members or behaving inappropriately.

5.2 Consequences of Violations

If any of the above rules are proven to have been violated, ku988 reserves the right to permanently close the account, forfeit all balances and take legal action if necessary.

Gaming Rules

6.1 Fair Play Guarantee

All games on ku988 are operated using certified technology and results are determined impartially. Our platform features games from world-class providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt.

6.2 Technical Issues

If a game session is interrupted due to a server error, internet disconnection or other technical reason, ku988 will review the situation and make a decision. ku988 reserves the right to void any abnormal winnings resulting from a technical error.

6.3 Betting Limits

Minimum and maximum bet limits apply to each game or market and will be displayed in the game lobby. ku988 may change betting limits at any time.

Responsible Gaming

7.1 Self-Restriction Tools

ku988 believes in responsible gaming. We provide members with the following tools:

• Setting deposit limits (daily, weekly, monthly).
• Setting betting limits.
• Temporary account break for a specified period.
• Permanent self-exclusion.

7.2 If You Need Help

If you notice signs of gaming addiction or find it difficult to control your gaming habits, please contact our 24/7 live chat support. For more information, visit our Responsible Gaming page. Remember, gaming is for entertainment — not a solution to financial problems.

For players aged 21 and above only. Play responsibly.

Privacy and Data Protection

8.1 Data Collection

ku988 collects, stores and uses members' personal information solely for the purposes of providing services, verifying accounts, processing payments and meeting legal obligations. Please read our Privacy Policy for full details.

8.2 Sharing Information with Third Parties

Your personal information is not shared with third parties, with the following exceptions: lawful requests from law enforcement agencies; third-party service providers required to process payments.

8.3 Data Security

ku988 uses SSL encryption and modern security technology to keep your information safe. However, 100% security over the internet cannot be guaranteed, so we also encourage members to keep their own passwords secure.

Limitation of Liability

9.1 Service Availability

ku988 strives to maintain the highest standard of service, but services may be temporarily unavailable due to maintenance, technical issues or other reasons. ku988 is not liable for any loss arising from such interruptions.

9.2 Third-Party Services

If a problem arises due to a technical fault by a third-party game provider on ku988, liability in that regard will be limited. We will work to resolve the issue as quickly as possible.

9.3 Betting Losses

ku988 is not liable in any way for financial losses resulting from losing at gaming or betting. Gaming is a risk-based form of entertainment and you participate at your own responsibility.

Account Closure and Fund Returns

10.1 Closure at Member's Request

Any member may request to close their account at any time. Contact us via 24/7 live chat or support email to make a request. Please withdraw any eligible funds before closing your account.

10.2 Closure at ku988's Initiative

ku988 reserves the right to close an account without notice due to rule violations, fraud or other serious reasons. Legitimate funds (excluding bonuses) will be returned in accordance with the rules, however funds connected to a violation may be forfeited.

10.3 Inactive Accounts

An account will be considered inactive if there has been no login or transaction for 12 consecutive months. An administrative fee may apply to the balance of inactive accounts.

Dispute Resolution and Applicable Law

11.1 Filing a Complaint

If you have a dispute or complaint, please contact our support team first via 24/7 live chat or email. Support email: [email protected]. We will work to resolve your complaint as quickly as possible.

11.2 Dispute Process

The support team will review complaints and reach a fair decision. ku988's decision is final on all matters relating to bonuses and promotions. For payment-related disputes, you are advised to keep records of your transaction evidence.

11.3 Applicable Law

These terms will be interpreted in accordance with applicable law. Both parties agree to prioritise negotiation for dispute resolution.

Miscellaneous Provisions

12.1 Entire Agreement

These terms and conditions, the Privacy Policy and the Responsible Gaming Policy together form the entire agreement between ku988 and the member. Any prior oral or written agreements are superseded by this document.

12.2 Severability

If any provision of these terms is found to be unenforceable under applicable law, all remaining provisions will continue in full force and effect.

12.3 Precedence of the Bengali Language

These terms and conditions are written in Bengali and the Bengali version is authoritative. In case of any conflict in a translation, the Bengali version will be followed.

12.4 Contact

For any questions regarding these terms and conditions, please contact us:

• 24/7 Live Chat Support
• [email protected]